Welcome to HaAROMA Aromatherapy! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our website.

1. Acceptance of Terms

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and any additional guidelines or policies referenced herein.

2. Eligibility

• You must be at least 18 years old to use our website or place an order.
• By using our services, you confirm that all information you provide is accurate and complete.

3. Products and Pricing

• Product Descriptions: We strive to ensure that all product descriptions and images are accurate. However, slight variations in colour or packaging may occur.
• Pricing: All prices are listed in Indian Rupees (INR) and are subject to change without notice. Prices exclude applicable taxes, shipping fees, and other charges unless stated otherwise.
• Availability: We reserve the right to limit the quantities of products we supply and to discontinue any product without prior notice.

4. Orders

• Order Acceptance: Your order is considered confirmed when you receive an order confirmation email from us.
• Cancellations: Orders can only be cancelled before shipment. Please contact us immediately if you wish to cancel an order.
• Right to Refuse: We reserve the right to refuse or cancel any order if fraud, unauthorized payment, or other violations are suspected.

5. Shipping and Delivery

• Shipping: Shipping times and fees vary based on your location and chosen delivery method. Estimated delivery dates are not guaranteed.
• International Shipping: Customs duties, taxes, or additional fees for international shipping are the responsibility of the buyer.
• Lost or Damaged Items: Please contact us immediately for assistance if your order arrives damaged or is lost in transit.

6. Returns and Refunds

• Eligibility: Returns are accepted within 7 days of delivery for unused and unopened products in their original packaging.
• Refunds: Approved refunds will be processed within 45 days of receipt of the returned product. Refunds exclude shipping fees unless the return is due to an error on our part.
• Non-Returnable Items: Customized or final-sale items are not eligible for return or refund.

7. Use of Website

• You agree not to misuse the website, engage in illegal activities, or compromise its security.
• Unauthorized use of our website, including hacking or scraping, is strictly prohibited.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of HaAROMA and/or its licensors. Unauthorized use or reproduction of our intellectual property is strictly prohibited.

9. Disclaimer of Warranties

Our website and services are provided “as is" and “as available." We make no warranties, express or implied, regarding the operation, reliability, or suitability of our website or products for your intended use.

10. Limitation of Liability

To the maximum extent permitted by law, HaAROMA is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be resolved exclusively in the courts of Chennai, Tamil Nadu.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting.

13. Contact Us

For questions or concerns regarding these Terms, please contact us:
Email: contactus@haaroma.com
Phone: +91 7845167166