At HaAROMA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Eligibility for Returns

• Products must be returned within 7 days from the date of delivery.
• To be eligible for a return, items must:
  • Be unused and in their original condition.
  • Be in the original packaging with all tags, seals, and all accessories intact.
  • Include the original receipt or proof of purchase.

Note: Customized, personalized, or final-sale items are not eligible for return.

2. Non-Returnable Items

The following items are non-returnable:

• Opened or used products.
• Gift cards.
• Products purchased during clearance or promotional sales (unless defective).

3. How to Initiate a Return

To request a return:

1. Contact us at contactus@haaroma.com or +91 7845167166 with your order details and reason for return.
2. Our customer service team will provide you with return instructions and a return authorization number.
3. Ship the item back to us at the address provided. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item or defective product).

4. Exchange Policy

• Exchanges are accepted for the same product or an item of equal value, subject to availability.
• To initiate an exchange, follow the same steps as outlined for returns.

5. Refund Policy

• Refunds will be issued to the original payment method used during purchase.
• Refunds will be processed within 45 business days of receiving and inspecting the returned item.
• Shipping fees and any applicable taxes are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 5 days of delivery with:

• A description of the issue.
• Photographic evidence of the damage or defect.
  We will arrange for a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you have not received your refund after the stated processing time:

1. Check with your bank or payment provider, as processing times may vary.
2. If you still have not received your refund, contact us at contactus@haaroma.com for assistance.

8. Returns Address

All returns should be sent to the following address:
No:40, 31, Naickamar St, Ram Colony, West Mambalam, Chennai, Tamil Nadu 600033

9. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact our customer service team at:
Email: contactus@haaroma.com
Phone: +91 7845167166

At HaAROMA, we’re dedicated to providing you with high-quality aromatherapy products and exceptional customer service. Thank you for shopping with us!