At HaAROMA, we strive to ensure your shopping experience is seamless and enjoyable. This Shipping Policy outlines the details of how we process, ship, and deliver your orders.

 

1. Order Processing

• Processing Time: Orders are processed within 3 after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: You will receive an order confirmation email with your order details and tracking information once your order is shipped.

 

2. Shipping Rates and Delivery Times

Shipping costs and estimated delivery times depend on your location and the shipping method selected at checkout.

• Standard Shipping: Delivery within [5 business days].
• Expedited Shipping: Delivery within [2 business days]. Additional charges apply.
• International Shipping: Delivery times vary based on destination and customs processing.

Note: Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather, carrier delays, or customs clearance.

 

3. Shipping Locations

• We ship within India only at the moment.
• International Shipping: Customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country.

 

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order directly on the carrier’s website or through your HaAROMA account.

 

5. Shipping Restrictions

• We do not deliver to P.O. boxes, APO/FPO addresses, or certain restricted areas.
• Certain products may be subject to shipping restrictions based on local regulations.

 

6. Lost or Damaged Shipments

• Lost Packages: If your order is lost during transit, please contact us at contact@haaroma.com within 5 days of the expected delivery date for assistance.
• Damaged Packages: If your order arrives damaged, retain all packaging and items, and contact us within 5 days of delivery to initiate a claim.

 

7. Returns Due to Incorrect Address

If an order is returned to us due to an incorrect or incomplete address provided at checkout, the customer is responsible for any additional shipping fees to resend the order.

 

8. Contact Us

For questions or concerns regarding shipping, please reach out to us at:
Email: contactus@haaroma.com
Phone: +91 7845167166

 

We are committed to delivering your HaAROMA experience as quickly and securely as possible. Thank you for shopping with us!